WE ARE USA BASED SUPPORT! 24/7? No, but darn near close. We pride ourselves on not only being reachable, but competent. We are reachable by email, telephone, cell phone and even text messaging from not only your phone, but from our own Text Messaging Page. We strive to not only be able to handle any support issue that you may have, but be available for you when you need it. Optical offices need to change with the times to maintain their position in the community, and with some of us actively in the profession, we know this. That is why we understand how imperative it is to be there for you, when you need it the most. We even offer our services to your technological needs even if they are not related to your website. We do not charge for this help, and if we can fix it, we will. We even connect to your computer remotely so you can go have a cup of Joe while we fix your problems...because we care.